Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Authorised and lawful use
Use only accounts, equipment, software and content you are authorised to use. Do not use our services for unlawful surveillance, fraud, spam, malware, unauthorised access or infringement of others’ rights.
Keep information current
Provide accurate contact and system details, appoint an authorised contact and tell us about relevant changes. Follow agreed security and maintenance instructions and keep licences current. Tell us promptly about suspected compromised accounts.
If there is harmful use
We may take proportionate action allowed by the agreement and law to protect people, data or systems. We will explain the concern and give an opportunity to correct it where feasible. Urgent protective action may be needed for an immediate risk; it is not permission for unrelated data deletion.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions