Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Know your cover
Your order and warranty documents identify the product, warranty provider, start date, duration and coverage. Manufacturer warranties vary by model. Royaltech will help with a claim and remains responsible for its own legal and contractual obligations.
Installation workmanship
Our installation workmanship cover runs for 90 calendar days from documented handover. We assess and correct faults caused by our installation without charge within this cover. It is separate from the equipment warranty. This period is not a limit on a longer written warranty or any service guarantee or remedy required by law.
Assessment and exclusions
Report technical faults to support@royaltech.qa with the symptoms and purchase details. If we believe the damage resulted from misuse, liquid, a power event or an unauthorised modification, we will explain the evidence and how it affects the particular claim. An unrelated change does not automatically cancel every right.
Before repair
Before repair, we give you a written estimate and expected duration. Extra work needs approval. The repair invoice identifies replaced parts and whether they are new, used or refurbished. If replacement or repair of qualifying defective goods takes more than 15 days, the alternative-equipment or compensation rights required by law apply.
Data and collection
Tell us about important data before repair. Back up where possible and agree access, any reset and data handling with us. We will provide a handover record. We will not treat uncollected equipment as abandoned without a lawful, documented notice process.
Your service guarantee
Services carry a guarantee appropriate to their nature as required by Qatar’s Consumer Protection Law. If a service does not meet that guarantee, we provide the refund or correct repeat performance required by law. Our 90-day workmanship cover does not replace that obligation, and referring a claim to a manufacturer does not remove Royaltech’s responsibilities.
Replaced parts and after-sales care
Replaced parts carry the legally required warranty from return of the repaired goods: at least six months for durable goods and three months for other goods, subject to lawful misuse exclusions. Required after-sales maintenance and spare-parts obligations remain separate from our installation-workmanship cover.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions