Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
How to complain
Email hello@royaltech.qa with “Complaint” in the subject, or call +974 4012 1345. Include your name, order or ticket reference, a short explanation and the outcome you would like. You do not need legal language or to send confidential evidence at the first step.
Acknowledgement and updates
We aim to acknowledge a complaint within 2 business days and provide a substantive response or progress update within 5 business days. If an investigation takes longer, we explain why and give the next update date. These are service targets, not guaranteed resolution times or extensions of any legal deadline.
Review of the outcome
If you disagree with the response, ask for a management review and include the reference. We will explain our decision and any proposed remedy in clear language. Raising a complaint does not reduce your warranty or support rights.
Independent channels
You may contact Qatar’s Ministry of Commerce and Industry on 16001 or use its official consumer services. Privacy concerns may be raised with the National Cyber Security Agency through its official channels. You do not have to complete Royaltech’s internal process before using a lawful external complaint channel.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions