Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Who to contact
Royaltech Solutions (Commercial Registration 226575) is responsible for information submitted through this website. For privacy matters, email hello@royaltech.qa with “Privacy enquiry” in the subject, or call +974 4012 1345. Address: Munthaza Commercial Complex, Al Hitteen Street, Al Muntazah, Doha, Qatar.
Information you provide
Enquiry and support forms collect the contact details needed to reply, the service or issue and your message. Depending on the form, company and project location may be optional. We also record submission details such as time, language and reference. Do not submit passwords, identity documents, employee files, biometric records or camera footage through these general forms.
How we use information
We use your information to respond to your request, prepare a quotation, provide the support you ask for, maintain necessary customer records and protect the website against misuse. Processing is limited to these purposes and the consent or other permitted reason applicable under Qatar’s Personal Data Privacy Protection Law. Contact details needed to reply are required; optional fields may be left blank. Submitting a request does not enrol you in marketing. Where we rely on consent, you may withdraw it through hello@royaltech.qa; we will explain any effect on a service and any lawful reason for retaining a record.
Technical information and providers
Our website uses hosting and security providers. Temporary anti-abuse identifiers are derived from an IP address and time window; hosting providers may keep separate technical logs. Authorised staff and providers receive information needed for their role. We may disclose information where lawfully required. This website has no installed advertising or data-sale integration.
Hosting, external services and processing locations
The website and its enquiry records are hosted on Royaltech’s Lankahost hosting account. Authorised staff access enquiries through a password-protected inbox. Automatic enquiry email alerts are not enabled. Google Maps and YouTube receive browser information only when you load their embedded content. WhatsApp, social networks and the separate ticket portal handle information you provide to those services under their own notices. Hosting and other providers may process information outside Qatar. Contact hello@royaltech.qa for information about a particular provider, location or arrangement before sharing sensitive data. Hosting disclosures updated on 29 October 2026.
How long information is kept
Retention depends on the record’s purpose. Enquiries and tickets are kept while being handled and while needed for follow-up or an active customer relationship. Order, payment and service records are retained for applicable accounting, warranty, legal and dispute requirements. When those purposes end, records should be deleted or anonymised unless a documented legal hold requires retention. Deletion requests also require checking provider copies and any backups; removing an application record does not instantly erase every copy. Temporary anti-abuse counters expire within two hours and are cleared on later submissions. Browser preferences expire after 180 days. Ask hello@royaltech.qa about the retention basis for your record.
Your requests and choices
Contact hello@royaltech.qa to ask about access, correction, deletion, objection or withdrawal of consent where available under applicable law. Include a reference if you have one. We may need proportionate identity checks and must consider legal exceptions. We will explain the outcome and respond within the applicable legal timeframe. You may also use the privacy guidance and complaint channels of Qatar’s National Cyber Security Agency.
Security and service data
We limit access to authorised people and use safeguards appropriate to the information and service. No system can be completely risk-free. Personal data handled inside your own IT, CCTV, attendance or software project needs a separate agreed processing scope; this website notice alone does not cover every project.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions