Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Faulty, incorrect or unsuitable goods
If goods are faulty, incorrect or unsuitable for the agreed purpose, contact us. Consumers may choose repair, replacement or refund in accordance with the law, taking account of the goods, defect, use before discovery and time needed for repair. We will explain the available remedy and arrange it without charge where required. Our voluntary returns window does not limit these rights.
Changed your mind?
For standard-stock items, request a return within 7 calendar days of delivery. The item must be unused, unopened and complete, with its packaging and accessories. This voluntary offer excludes custom-configured or special-order items and activated licences. These conditions apply only to change-of-mind returns; they do not restrict remedies for faults, non-conformity or any applicable electronic-contract cancellation right.
How to request a return
Email sales@royaltech.qa with your invoice or other proof of purchase, item details and the reason for the request. Photos may help. We will confirm collection or return instructions and explain any proposed transport arrangement before you proceed. Keep available packaging, but missing packaging alone does not remove rights concerning faulty goods.
Refund timing
For refund-payment queries, email finance@royaltech.qa with your reference. We aim to initiate an approved refund within 5 business days after eligibility is confirmed and any necessary return is completed, or sooner where the law requires. The bank or payment provider may need additional time. We will confirm the method and expected date; we will not replace a required refund with store credit without your agreement.
Your data on returned equipment
Back up and remove personal data where safe and possible before handing over a device. If a fault prevents this, tell us so we can agree a secure handling process. Do not email passwords or confidential files.
Return costs and assessment
We do not charge you for the remedy or necessary return of goods where the law makes this our responsibility, including qualifying faulty or incorrect goods. For a voluntary change-of-mind return, any collection arrangement and cost must be explained and accepted in advance. We will not use an assessment process to delay a remedy unlawfully.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions