PLAN 01
Starter
Small offices
Everyday help for your office essentials.
- Remote support
- Basic IT helpdesk
- Monthly health check
- Printer support
- Windows troubleshooting
IT ANNUAL MAINTENANCE CONTRACTS · QATAR
Keep your businessmoving.
IT support that stays with you. Choose an annual maintenance plan for your office, growing team or wider business network—with clear coverage and a direct route to help.
Remote & onsite supportPlanned IT care
One team. Connected support.
People, devices and systems.
FOUR PLANS. A CLEAR NEXT STEP.
The right care for your business.
Start with the services your team relies on. Compare the included support, onsite visits and response targets below.
PLAN 02
Basic
Growing businesses
Regular onsite care alongside remote assistance.
- Unlimited remote support
- 1 onsite visit each month
- Network support
- Email support
- Preventive maintenance
- Printer & desktop support
PLAN 03
Standard
SMEs & multi-branch offices
Connected support for your network, security and workforce systems.
- Unlimited remote support
- 2 onsite visits each month
- Network management
- CCTV support
- Attendance system support
- Backup monitoring
- Monthly IT reports
PLAN 04
Premium
Large businesses
Priority care for a wider business technology estate.
- Unlimited remote support
- Unlimited onsite support
- Server management
- Microsoft 365 support
- Firewall management
- NAS & backup management
- CCTV & access control support
- Priority support
- Monthly executive reports
Response times are targets for the first support response, measured within the service window agreed in your contract. They are not resolution times or a promise of 24/7 coverage. Unlimited support applies to covered users, systems and locations within the agreed scope.
AT A GLANCE
See where each plan fits.
A practical comparison of the core inclusions. Each plan’s complete feature list appears above.
On smaller screens, swipe the table to compare all four plans.
| Support coverage | Starter | Basic | Standard | Premium |
|---|---|---|---|---|
| Remote support | Included | Unlimited | Unlimited | Unlimited |
| Onsite support | Not listed | 1 visit / month | 2 visits / month | Unlimited |
| Routine care & reporting | Monthly health check | Preventive maintenance | Monthly IT reports | Monthly executive reports |
| Network & security | Not listed | Network support | Network management & CCTV | Firewall, CCTV & access control |
| Backup services | Not listed | Not listed | Backup monitoring | NAS & backup management |
| Business applications & devices | Windows & printers | Email, printers & desktops | Attendance systems | Servers & Microsoft 365 |
| Initial response target | 24 hours | 12 hours | 8 hours | 2–4 hours |
“Not listed” means the service is not part of the published feature list for that tier. Additional requirements and any changes to the selected plan are confirmed in your proposal.
YOUR EVERYDAY TECHNOLOGY
Explore managed IT servicesSupport across your workplace.
Office IT & helpdesk
User issues, Windows troubleshooting, desktops and printers, with remote or onsite assistance according to your plan.
Networks & connectivity
Support for office connectivity and network equipment, progressing to network management in the Standard plan.
CCTV & access control
CCTV support in Standard; CCTV and access control support in Premium for the systems covered by your contract.
Attendance systems
Standard includes attendance system support for the agreed devices, application and administrator workflows.
Backup & storage
Standard includes backup monitoring. Premium extends this to NAS and backup management for covered systems.
Servers, Microsoft 365 & firewalls
Premium brings server management, Microsoft 365 support and firewall management into your maintenance plan.
FROM ASSESSMENT TO ONGOING CARE
A clear start. A structured service.
Know what is covered, who to contact and how support will be delivered before your contract starts.
- 01
Review your environment
Share your user and device counts, locations, existing systems and the issues you want to address. We use these to define the starting point.
- 02
Agree the support plan
Choose the tier, identify covered assets and contacts, and confirm service hours, visit arrangements and response targets in the agreement.
- 03
Onboard & organise access
Record the agreed configuration, establish authorised support access and explain how your team raises and escalates requests.
- 04
Maintain, support & review
Handle support requests and complete the checks, visits, monitoring or reports included in your plan. Review changes as your business grows.
What to share for your assessment
- User count, device list and branch locations
- Current servers, network, security and backup systems
- Working hours, key contacts and recurring issues
What we confirm in your agreement
- Covered assets, support hours and onsite arrangements
- Response targets, priorities and escalation contacts
- Hardware, licences, new projects and other work outside the plan
ALREADY A CUSTOMER?
Your next support request starts here.
Tell us which service is affected and how it impacts your team. Create a website support request or use your customer portal.
BEFORE YOU CHOOSE
Clear answers. Better planning.
Understand your annual maintenance coverage and the next step for your business.
Which AMC plan suits my business?
Starter focuses on small-office essentials. Basic adds a monthly onsite visit and preventive maintenance. Standard includes two monthly visits, network management, CCTV, attendance and backup monitoring. Premium covers a wider environment with priority support, servers, Microsoft 365, firewalls and NAS. We review your users, assets and locations before recommending a plan.
What do the response times mean?
The listed times are targets for an initial support response, not a promise that the issue will be resolved within that time. Service hours, incident priority, when the response clock starts and the escalation process are confirmed in your agreement. A response target does not imply 24/7 coverage.
What does unlimited support cover?
Unlimited support applies to the users, devices, sites and support activities covered by your agreement, during the agreed service hours. It does not automatically extend to new projects, additional sites or systems outside that scope. Onsite arrangements and escalation rules are agreed during onboarding.
Are hardware, software licences and new installations included?
Do not assume they are included in the maintenance plan. Replacement hardware, consumables, software subscriptions, licence renewals, new installations and major migrations are reviewed separately and documented in the proposal. The same applies to any specialist recovery or third-party work outside the agreed support scope.
Can you support existing equipment or multiple branches?
Yes, we can assess your existing environment and multiple locations. Share the equipment list, current software versions, vendor support status and branch locations. Compatibility, access, travel arrangements and any required remediation are reviewed before the assets are added to the contract.
How do existing customers request support?
Use the Create Ticket button to send a support request, or open the customer portal at tickets.royaltech.qa. Include your company, affected service, impact and a brief description. Keep passwords and sensitive records out of the request. The website form and customer portal are separate channels; retain the reference from the channel you used.
LET’S PLAN YOUR IT CARE
Request an IT assessmentA support plan that fits the way you work.
Share your setup with Royaltech. We’ll help you choose the right starting point.