Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Website safeguards
The website checks submitted information, limits repeated submissions and restricts customer records to authorised staff. Use an HTTPS connection and keep your own device and accounts secure. No website or service can promise complete protection against every security risk.
Your service and its information
For managed IT, software, CCTV, attendance and access-control projects, agree the permitted users, purpose, security measures, providers, retention and handover before access is granted. Project-specific legal permissions and authority requirements must be checked. A product choice or this policy alone is not proof of a compliant installation.
Report an incident
For a suspected technical security incident, contact support@royaltech.qa and call +974 6668 1416 if urgent. For privacy concerns, use hello@royaltech.qa. Share a concise description and reference; request a secure channel before sending evidence containing confidential or personal information. Required notifications to affected people or authorities follow the applicable law and the incident circumstances.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions