Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
What you receive
For new subscriptions and renewals, contact sales@royaltech.qa; for billing, contact finance@royaltech.qa; for technical issues, contact support@royaltech.qa. Your order identifies the provider, plan, account or domain owner, term, included storage and support, and relevant third-party conditions. Availability and recovery commitments apply only where explicitly included in the agreement.
Renewal choice
For subscriptions we manage, we aim to send a reminder at least 30 calendar days before renewal where the provider permits this. Renewal requires your written acceptance unless you separately authorise automatic renewal on clear terms. Keep your contact details current and track critical expiry dates. A reminder target does not replace the provider’s cancellation deadline.
Cancellation and provider rules
Tell us before the applicable renewal or cancellation deadline. Activated licences and prepaid terms can have provider restrictions, which we will disclose before purchase. These restrictions do not remove any cancellation or refund right that applies by law.
Expiry, transfer and data export
Expiry can interrupt a website or email service and may eventually lead to provider deletion or loss of a domain. We will agree the renewal or exit process, including any export deadline and handover of authorised account access. Export data while service is active; we do not promise recovery after a provider deletes it.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions