Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Changing an appointment
Email sales@royaltech.qa or call with your booking reference and preferred new date as soon as you know a change is needed. We will confirm the new appointment. Any cancellation or rescheduling condition must be disclosed before booking and must be lawful.
Cancelling an order or project
Ask us to confirm what has been supplied, what work is complete and which commitments can still be cancelled. Any lawful deduction must be itemised and based on the agreed terms and actual circumstances. We do not treat every advance payment as automatically non-refundable.
If a contract is concluded electronically
Submitting a website enquiry does not conclude a purchase contract. If a consumer contract is later concluded electronically, the following protection may apply. For a qualifying electronic consumer contract, Article 57 of the Electronic Commerce and Transactions Law provides a three-day cancellation period from entering the contract, unless otherwise agreed. It applies while the contract has not been fully performed for its purpose during that period and you have neither used the goods nor received benefit or value from them. This policy does not ask you to waive that right. A consumer for this provision acts outside their trade, business or profession; it is not a universal cancellation rule for every business order.
If Royaltech cannot proceed
We will explain the issue and offer a revised arrangement for your acceptance or an appropriate cancellation and refund where due. We will not replace the agreed product or service without your consent.
Delayed or unordered deliveries
Under Article 58, a consumer may cancel and receive a refund if delivery or performance is delayed beyond 30 days, unless a different period was agreed. We notify you of material delays. You do not have to pay for unordered goods, including goods sent in error, or their return. Other applicable rights remain unaffected.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions