Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Dates and scope
For delivery or installation arrangements, contact sales@royaltech.qa. Your order confirms the equipment, delivery location, installation work and agreed dates or estimates. If a material delay occurs, we will explain it and discuss the next step. Applicable cancellation or refund rights remain available.
Site preparation
Please arrange authorised site access, a responsible contact, suitable power and network availability, and landlord or building permissions where needed. We will identify preparation requirements before the visit. Any change to cabling, drilling or layout must be agreed.
Check on arrival
Check quantities and visible condition with us where possible. Report damage, shortages or a wrong item promptly. Signing a delivery note or not spotting a hidden defect immediately does not remove your applicable rights.
Testing and handover
We will demonstrate the agreed functions, record open issues and provide the agreed documentation and administrator handover. Training and integration are included only where stated in the scope. Documented faults remain open for follow-up; a handover signature does not waive legal remedies.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions