Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Before you order
Contact sales@royaltech.qa for a written quotation. Before acceptance, we explain the supplier details, specifications, total payable amount and charges, payment and delivery arrangements, offer validity, cancellation rights and applicable terms. You can correct errors and keep a copy. An enquiry alone is not an order. No online checkout or payment collection is provided on this website.
Order acceptance and changes
We confirm accepted orders in writing. Substitutions and extra work need your approval. Any deposit, milestone payment or credit arrangement must be stated in the agreement; we do not add an undisclosed commitment after acceptance.
Invoices and payment safety
We provide the required invoice, warranty information and payment record in Arabic, with English alongside where useful. Use payment details verified with Royaltech through a known contact, particularly if bank details appear to change. Never send card credentials, one-time passwords or banking passwords in an enquiry or ticket.
Questions or overdue payments
Contact finance@royaltech.qa for invoices, payments and account statements, and tell us promptly if an invoice appears incorrect. We will review the disputed item. Any service suspension must follow the agreement and applicable law, with notice and an opportunity to address the issue where required. We do not use this policy to authorise deletion of your data.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions