Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Make a request
Email hello@royaltech.qa with “Privacy enquiry” in the subject or call +974 4012 1345. Describe your request and include a reference if available. Do not attach identity documents or confidential records to the initial email.
What happens next
Contact hello@royaltech.qa to ask about access, correction, deletion, objection or withdrawal of consent where available under applicable law. Include a reference if you have one. We may need proportionate identity checks and must consider legal exceptions. We will explain the outcome and respond within the applicable legal timeframe. You may also use the privacy guidance and complaint channels of Qatar’s National Cyber Security Agency.
Deletion and legal requirements
We check the record, your identity where necessary and any applicable legal exception. A required accounting record, unresolved dispute or other lawful hold may prevent immediate deletion. We explain the outcome and consider relevant provider copies and backups; deleting one record is not a promise that every external copy is erased instantly.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions