Our policies do not limit mandatory rights. Your written agreement sets out the service scope; applicable law takes priority.
Report safely
Email support@royaltech.qa with “Security report” in the subject. Include the affected page or service, time observed and a short non-sensitive description. Ask for a secure channel before sending confidential evidence.
Testing requires permission
This reporting channel does not authorise security testing. Obtain written scope and permission before testing. Do not access other people’s records, disrupt service or test third-party systems. If you unexpectedly encounter private information, stop and report without copying or sharing it.
Follow-up
We assess reports and coordinate appropriate next steps. Please discuss a safe disclosure arrangement before publishing sensitive technical details; this does not prevent lawful reporting to a competent authority. This reporting policy offers no reward programme, guaranteed response deadline or legal immunity.
Refund and complaint targets use Sunday–Thursday business days, excluding official public holidays. Technical support hours follow your agreement. Read the definitions