A solution shaped around your work.
A live image does not confirm that recording works, and a blank view does not always mean a failed camera. Fault isolation checks power, links, recorder channels and storage before recommending corrective work.
What this service covers
- Fault history and affected-channel identification
- Camera power, cable and network checks
- Recorder logs, disk status and playback diagnosis
- Corrective work verification and findings report
We confirm the selected equipment, responsibilities and deliverables in your project proposal before work begins.
How we deliver the work
- 01
Review the site and purpose
Map the areas that need visibility, lighting conditions and existing equipment. Discuss authorized viewing, recording objectives and the intended use of the system.
- 02
Coordinate the installation
Plan camera positions, cable routes, recorder connections and storage arrangements. Coordinate site access and confirm which equipment and configuration changes form part of the work.
- 03
Check viewing and recording
Verify agreed live views, playback, time settings and administrator permissions. Review the handover with the responsible operator and document outstanding maintenance requirements.
A clear handover
Agree the records your team needs to operate and maintain the solution. Depending on the selected scope, these can include:
- Camera and recorder configuration record
- Live-view and playback check results
- Operator guidance and maintenance observations
What to prepare for your project
Provide recorder and camera models, affected channel names, fault timing and recent changes. Arrange authorised access and explain any recording that must be preserved during diagnosis.
Discuss this serviceYour questions, answered
Why can I see a camera live but not find recordings?
Recording schedules, storage health, timestamps and channel settings can differ from live viewing. We inspect those elements and test playback; available footage depends on what the system actually recorded and retained.
How should recording retention and storage be planned?
Review the camera count, resolution, recording schedule and retention requirements for the premises. Confirm the proposed capacity and recording settings together; camera count alone does not establish how long footage is retained.
Can authorised staff view cameras from a phone?
Remote viewing can be assessed for compatible equipment and the available connection. Agree who can view live footage or recordings, protect their accounts and test access without sharing administrator credentials.
Do you need camera footage to assess the initial request?
Usually a description of the issue, equipment models and a general layout is enough to begin. Do not upload CCTV footage or access credentials to the enquiry form. Any later diagnostic access should be authorized and limited to the agreed work.