A solution shaped around your work.
Accidental deletion, failed storage and damaged files need different approaches. Understanding what happened and avoiding unnecessary changes to the affected device helps determine whether restoration from existing copies or specialist assessment is the appropriate next step.
What this service covers
- Data-loss circumstances and source assessment
- Available backup and previous-copy review
- Approved restoration attempt and validation
- Specialist escalation where physical recovery is needed
We confirm the selected equipment, responsibilities and deliverables in your project proposal before work begins.
How we deliver the work
- 01
Assess the environment
Review the site, connected devices, existing configuration and application dependencies. Identify the physical access and operational constraints that affect the work.
- 02
Plan and implement
Agree the design, equipment compatibility and change window. Carry out the installation or configuration with a clear record of the agreed changes.
- 03
Verify and hand over
Check the relevant connections and business functions against the agreed scope. Record results, remaining dependencies and the information needed for ongoing administration.
A clear handover
Agree the records your team needs to operate and maintain the solution. Depending on the selected scope, these can include:
- Relevant configuration and equipment records
- Agreed functional checks and findings
- Administration guidance and support responsibilities
What to prepare for your project
Describe the affected device, missing files, last known working state and actions already taken; keep the source available for assessment and avoid unnecessary further writes.
Discuss this serviceYour questions, answered
Can recovery results be confirmed before the data is assessed?
No. Recoverability depends on the source condition, subsequent changes and available copies. Assessment establishes realistic options, and any recovered material must be checked for completeness and usability before the case can be considered resolved.
Which data and systems should be included in the backup plan?
List business applications, databases, shared files and their owners. Agree retention, separate backup locations and recovery priorities, including any cloud services that require their own backup arrangement.
How do we agree recovery checks and responsibilities?
Define who checks job failures, who can restore data and which sample recovery scenarios will be tested. Record dependencies and findings; a recovery target must be agreed and validated for your environment.
How do we prepare for work on an existing system?
Identify the system owner, authorized administrator and critical applications. Confirm available backups and any change window before work begins. Access credentials should be exchanged only through an agreed secure method, never in the enquiry form.