A solution shaped around your work.
Telephony design begins with people and call flows, not handset appearance. Department routing, opening hours, reception duties and remote-user requirements help determine the PBX arrangement, endpoint choices and network preparation needed for deployment.
What this service covers
- Extension and department call-flow design
- Grandstream PBX and endpoint setup
- Provider and network compatibility review
- Calling tests and user handover
We confirm the selected equipment, responsibilities and deliverables in your project proposal before work begins.
How we deliver the work
- 01
Assess the environment
Review the site, connected devices, existing configuration and application dependencies. Identify the physical access and operational constraints that affect the work.
- 02
Plan and implement
Agree the design, equipment compatibility and change window. Carry out the installation or configuration with a clear record of the agreed changes.
- 03
Verify and hand over
Check the relevant connections and business functions against the agreed scope. Record results, remaining dependencies and the information needed for ongoing administration.
A clear handover
Agree the records your team needs to operate and maintain the solution. Depending on the selected scope, these can include:
- Relevant configuration and equipment records
- Agreed functional checks and findings
- Administration guidance and support responsibilities
What to prepare for your project
Share the number of users, receptionist needs, current provider and existing phones, together with required call flows and any planned changes to office locations.
Discuss this serviceYour questions, answered
Can existing desk phones be retained with a new PBX?
Existing phones can be assessed for supported protocols, firmware and provisioning options. Reuse depends on the functions required and the selected PBX, so compatibility is confirmed before the equipment list is finalized.
Which desk phones suit reception teams and managers?
Compare simultaneous call handling, extension visibility, headset needs and compatible expansion modules. Royaltech lists basic, two reception options and manager desk phones; exact models and specifications are confirmed for your project.
What must be ready for external calls and new extensions?
Check the PBX, handset compatibility, network readiness and service-provider arrangements. Agree extension numbers, call permissions and reception routing, then test incoming, outgoing and internal calls within the selected scope.
How do we prepare for work on an existing system?
Identify the system owner, authorized administrator and critical applications. Confirm available backups and any change window before work begins. Access credentials should be exchanged only through an agreed secure method, never in the enquiry form.