A solution shaped around your work.
Installing protection software is only one part of endpoint care. Devices need current agents, appropriate policies and a clear process for investigating alerts, especially when employees use laptops outside the office.
What this service covers
- Endpoint inventory and compatibility assessment
- Protection agent deployment and policy configuration
- Update status and alert review
- Authorized isolation and incident escalation process
We confirm the selected equipment, responsibilities and deliverables in your project proposal before work begins.
How we deliver the work
- 01
Agree responsibilities
Inventory the supported systems, locations and users. Clarify system ownership, existing vendor arrangements, support channels and the services covered by the agreement.
- 02
Organize support and maintenance
Set up the reporting and escalation process. Plan authorized remote or onsite work and schedule preventive tasks around business operations and agreed priorities.
- 03
Review findings and next steps
Record work completed, recurring issues and dependencies needing attention. Use agreed reviews to update documentation and plan follow-up improvements with the responsible team.
A clear handover
Agree the records your team needs to operate and maintain the solution. Depending on the selected scope, these can include:
- Supported-system inventory and contact responsibilities
- Work records and follow-up recommendations
- Agreed support channels and escalation process
What to prepare for your project
Identify device counts, operating systems, existing protection products and important applications, and provide the administrative contact responsible for deployment approval and incident decisions.
Discuss this serviceYour questions, answered
Can endpoint protection prevent every cyberattack?
No product prevents every threat. Endpoint protection should be maintained alongside access controls, updates, backups and user awareness, with an agreed investigation process for alerts and suspected compromise.
What should we review before changing security settings?
Identify the system owner, current licences, business applications and authorised users. Agree the changes, a recovery plan and a suitable change window before applying policies that could affect access.
How are ongoing updates and security alerts handled?
Confirm which devices are covered, who receives alerts and who approves updates or incident response. Monitoring and follow-up support depend on the selected service agreement and active product subscriptions.
How are support availability and response targets defined?
Service hours, response targets, onsite visits and exclusions are agreed for your systems and locations. The website does not imply unlimited support. Existing customers can create a support ticket and provide the affected service and a concise issue description.