A solution shaped around your work.
Firewall rules often accumulate as teams and applications change. Reviewing rule purpose, administrator access and supported firmware helps identify obsolete permissions and plan updates without unexpectedly interrupting approved business traffic.
What this service covers
- Rule purpose and access policy review
- Approved rule and VPN configuration changes
- Firmware planning and configuration backups
- Change validation and administrative records
We confirm the selected equipment, responsibilities and deliverables in your project proposal before work begins.
How we deliver the work
- 01
Agree responsibilities
Inventory the supported systems, locations and users. Clarify system ownership, existing vendor arrangements, support channels and the services covered by the agreement.
- 02
Organize support and maintenance
Set up the reporting and escalation process. Plan authorized remote or onsite work and schedule preventive tasks around business operations and agreed priorities.
- 03
Review findings and next steps
Record work completed, recurring issues and dependencies needing attention. Use agreed reviews to update documentation and plan follow-up improvements with the responsible team.
A clear handover
Agree the records your team needs to operate and maintain the solution. Depending on the selected scope, these can include:
- Supported-system inventory and contact responsibilities
- Work records and follow-up recommendations
- Agreed support channels and escalation process
What to prepare for your project
Share firewall models, subscription status, network layout and required application access, and identify maintenance windows and the authorized people who approve policy changes.
Discuss this serviceYour questions, answered
Can existing firewall rules be reviewed without replacing the device?
Yes, where administrative access and a supported device are available. The review assesses existing rules, software status and configuration limits before recommending changes or identifying requirements the hardware cannot support.
What should we review before changing security settings?
Identify the system owner, current licences, business applications and authorised users. Agree the changes, a recovery plan and a suitable change window before applying policies that could affect access.
How are ongoing updates and security alerts handled?
Confirm which devices are covered, who receives alerts and who approves updates or incident response. Monitoring and follow-up support depend on the selected service agreement and active product subscriptions.
How are support availability and response targets defined?
Service hours, response targets, onsite visits and exclusions are agreed for your systems and locations. The website does not imply unlimited support. Existing customers can create a support ticket and provide the affected service and a concise issue description.